The AI Revolution: How GenAI is Transforming India’s IT Industry

Imagine a world where your software development projects are completed faster, customer queries are handled with precision, and business operations are smoother than ever. This isn’t a futuristic fantasy—it’s happening right now, thanks to the rise of Generative Artificial Intelligence (GenAI) in India’s booming IT sector.

A Game-Changer for Productivity

The consulting giant EY India recently conducted a survey that revealed some fascinating insights. GenAI is projected to boost productivity in India’s $254 billion IT industry by a staggering 43% to 45% over the next five years. That’s a massive leap forward, fueled by the adoption of AI across more than 500 different roles.

Companies like Tata Consultancy Services and Infosys are already leading the way, leveraging AI for new projects. According to EY India, 89% of IT companies have started trialing GenAI projects, and 33% have successfully moved from testing to full-scale implementation.

The Real Heroes: Software, BPO, and IT Consulting

The survey highlighted that software development will experience the biggest productivity boost—up to 60%. BPO services are set to improve by 52%, and IT consulting is expected to see a 47% increase in efficiency. Together, these three sectors will account for over half of the overall productivity improvement in India’s tech services.

So, what does this mean for everyday people? Faster and more reliable technology services, improved customer support, and innovative solutions that make our digital lives better.

Beyond Business: AI’s Impact on Everyday Life

GenAI isn’t just helping big corporations save money and grow faster; it’s also enhancing customer experiences. Imagine chatting with a virtual assistant that understands your questions perfectly or getting personalized health recommendations from your smartphone. This is the power of AI at work.

According to Abhinav Johri, a technology consulting partner at EY India, “The rapid transition from proof-of-concept to enterprise-wide adoption reflects the industry’s confidence in AI’s potential.”

The Road Ahead

As more companies embrace AI, the job landscape will change too. While some repetitive tasks might be automated, there will be new opportunities in AI development, maintenance, and creative problem-solving. It’s an exciting time for tech enthusiasts, entrepreneurs, and job seekers alike.

Source: Information referenced from Business Standard (Article published on February 10, 2025) and EY India survey insights.

Do you think AI will make your life easier or more complex? Share your thoughts in the comments!